Remove the frustration of getting transferred. If your AI agent can't solve it, it's just adding friction

From issue classification to closing the ticket - no hand-offs, no scripts. Just the full ticket, fully resolved

Most AI Agents answer questions, but don't solve real problems

Ticket: Forgot to apply my promo code

Ryan L

Hello, I tried to use code FALL24 on my order just now, but it didn’t seem to work. Is there any way I can get the difference refunded to my credit card for this order? I still want the product, but I also would like the discount.

AI Agent

I understand how that can happen. Let me transfer you to a specialist who can help apply the coupon and refund the difference. Thank you!

CX Operating System

Cavalry solves problems like a human rep would

Ticket: Forgot to apply my promo code

Ryan L

Olivia

Hi Ryan! Great news, we’ve successfully applied the FALL24 promo code to your order as a courtesy, and a 10% discount has been applied.

A confirmation email will be sent to your email address with the refund details.

We mimic how real reps work,
to actually solve the issue

Cavalry response

Olivia

Most AI Agents answer questions, but don't solve real problems

Ticket: Defective item received

Debora R

My brand new vacuum cleaner won’t turn on anymore! How do I send it back and get a replacement?

AI Agent

Our apologies for your faulty item. An agent will be contact you as soon as possible 😊

CX Operating System

Cavalry solves problems like a human rep would

Ticket: Defective item received

Debora R

My brand new vacuum cleaner won’t turn on anymore! How do I send it back and get a replacement?

Duke

Hi Debora,
Oh no, a broken vacuum cleaner is no fun at all. I am happy to help assist you with this product issue.

Your claim for the defective vacuum cleaner has been successfully filed and approved, and a replacement has been processed. You should have received a confirmation email with the claim details.

If there’s anything else you need help with, just let me know.

We mimic how real reps work,
to actually solve the issue

Cavalry response

Duke

Most AI Agents answer questions, but don't solve real problems

Ticket: Upgraded Shipping - Late Order

Kaitlyn C

I’m very disappointed I paid extra expecting a faster delivery of my item. It’s been half the week and the item is still not delivered.

AI Agent

We’re sorry you haven’t received your order yet. So we can better assist you, please call us at 1-800-500-2866. Our house of operation are 8:00 AM to 11:00 PM ET. Is there anything else we can help you with?

CX Operating System

Cavalry solves problems like a human rep would

Ticket: Upgraded Shipping - Late Order

Kaitlyn C

I’m very disappointed I paid extra expecting a faster delivery of my item. It’s been half the week and the item is still not delivered.

Maya

Hi Kaitlyn, I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!

We mimic how real reps work, to actually solve the issue

Maya

Most AI Agents answer questions, but don't solve real problems

Ticket: Wrong item received

Selina R

I received the wrong shoes. I got two different shoes, both of them were right side, and neither is what I ordered. Please get me the right pair ASAP

AI Agent

I apologize for the inconvenience caused by receiving the wrong pair of shoes. To resolve this issue, I will need to escalate this to our order management team who will assist you further in correcting this mistake. They will reach out to you shortly with the next steps.

Cavalry solves problems like a human rep would

Ticket: Wrong item received

Selina R

I received the wrong shoes. I got two different shoes, both of them were right side, and neither is what I ordered. Please get me the right pair ASAP

Kai

Hi Selina! Oh no, it looks like you’ve got a shoe mix-up. Let’s get this sorted out before your vacation! I’ve checked the photos and it seems like you received the wrong items.

Your RMA has been successfully authorized! You’ll receive an email shortly with the return shipping label. Just print it out, attach it to the box, and drop it off at the post office.

A replacement order will be automatically processed for you. If you have any further questions or need additional assistance, please feel free to reach out.

We mimic how real reps work,
to actually solve the issue

Kai

Most AI Agents answer questions, but don't solve real problems

Ticket: Out of stock?

Deanna M

Hi, I’m looking for this product in a large like the ad I saw, but I can’t find it on the website. Here’s the image. Is it out of stock?

AI Agent

I’m not sure I’m the best person to help you with this. Let me grab someone who is an expert. Give me a quick sec.

Cavalry solves problems like a human rep would

Ticket: Out of stock?

Deanna M

Hi, I’m looking for this product in a large like the ad I saw, but I can’t find it on the website. Here’s the image. Is it out of stock?

Kaitlyn

Hi Deanna! While I can’t say for sure when the Cozy Vibe PJ set will be back in stock, I found some great alternatives that have large size available

Campfire Cozy PJ set: A heather grey lounge set with a mini tree print for $140
Chenille Cozy Cable Lounge PJ set: A chenille cable knit lounge set with a v-neck hoodie for $172
Cozy Corduroy Lounge set: A pink clay corduroy knit set with a collared button-front top for $166

As a courtesy for being out of stock, I can also offer you an extra 10% off if you use code: 1D486G9. Please let me know if any of these options work for you or if you need further assistance!

We mimic how real reps work, to actually solve the issue

Maya

Hi Deanna! While I can’t say for sure when the Cozy Vibe PJ set will be back in stock, I found some great alternatives that have large size available

Campfire Cozy PJ set: A heather grey lounge set with a mini tree print for $140
Chenille Cozy Cable Lounge PJ set: A chenille cable knit lounge set with a v-neck hoodie for $172
Cozy Corduroy Lounge set: A pink clay corduroy knit set with a collared button-front top for $166

As a courtesy for being out of stock, I can also offer you an extra 10% off if you use code: 1D486G9. Please let me know if any of these options work for you or if you need further assistance!

“We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Cavalry was able to significantly reduce our seasonal staffind needs in Q4 and has been phenomenal at supporting us through our AI CX journey”

Diego Nevado

SVP Operations

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“Cavalry’s white glove onboarding was definitely a game changer for us. I wanted to introduce AI into our operations for a while to optimize costs, but my team has been so backlogged. They just made it super easy to say yes.”

Nick Allen

CEO

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“Overall impressed with the tech. We hit road humps with Gorgias AI and Cavalry has moved past all of them. I feel like the technology on their side is way more advanced”

Mikey Krieger

Director of Digital

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“Cavalry’s CSAT is +6% higher than our previous outsourced CX agency Chatdesk, while also being 2X cheaper.”

Eliane Awada

Head of Marketing

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“Other AI companies we tried like Siena had such long-winded responses. Cavalry is the only AI agent that has been successfully able to solve issues in a quick, concise way while capturing our unique brand personality.”

Marivic Victoria

Director of Customer Service

Read full story

Compared to Yuma, Cavalry is easily 3–4x more helpful in handling our CX workload. We’re automating more, we have better visibility with audit trails and the team’s been thrilled with the hands-on support. The enterprise level customizability have made a huge difference

Ian Blair

CEO

Read full story

Weekly CX Intelligence Report.
Built from customer tickets, not surveys.
So your team can act before problems snowball.

Cavalry agents analyze all your customer tickets and auto-generates a weekly report with the most urgent issues — from product defects and shipping trends to surges in interest.

It’s the pulse check your entire organisation will actually read.

Book a demo

Fashion brand

Weekly CX Intelligence Report

⚠️ Promo codes confusion Is eroding trust and driving support volume

29% of all support tickets this week were triggered by promo code or discount issues — up +11 percentage points vs. last week 

Common complaints:

WELCOME10 and SUMMER20 not applying at checkout
Sale items still showing full price in-cart
Shoppers demanding post-purchase refunds for missed discounts

Ticket #302156 “I saw 10% off, but got charged full price — feels misleading”

📉 Why it matters?

When promo logic breaks customer expectations, it drives up support load, erodes trust, and quietly kills conversion and margin.

✅ What you can improve?

Audit promo logic for edge cases (e.g. code + markdown stacking)
Clarify rules and expiry windows directly at checkout
Add real-time confirmation when a code is applied (“20% off applied!”)

Beauty brand

Weekly CX Intelligence Report

🧩 Shipping protection frustrations are fueling repeat support and lost trust

Shipping issues remain the top complaint, but now the real problem is how customers experience the protection plan. 

Complains key metrics:

314 tickets mention shipping problems this week
89 tickets reference a lost or missing package
91 tickets cite denied claims under the ShipSafe+ protection plan
Most complaints involve delays longer than 15 days, which void coverage

Ticket #742371 “I paid for ShipSafe+ but got denied, this doesn’t feel fair.”

📉 Why it matters?

When protection claims fail, it leads to multiple contacts per issue, escalations, and delays — all of which inflate support costs and reduce lifetime value.

✅ What you can improve?

Extend claim window to 20–30 days
Show clearer protection terms at checkout
Send email reminders before coverage expires

Personal care brand

Weekly CX Intelligence Report

🔁 Subscription surprise charges are driving cancellations and refund volume

58% of support tickets were triggered by subscription-related issues: unexpected renewals, difficulty cancelling, frustration over bundled SKUs.

Common complaints:

Users were charged $29 for an order they didn’t expect
“I didn’t know I was subscribed” or “I thought I cancelled”
Customers want to keep one product (like Deodorant) but are forced to cancel the full bundle

Ticket #402138 “Didn’t approve this $35 charge — cancel my subscription.”

📉 Why it matters?

When customers feel blindsided by billing, it breaks trust, drives up support volume, and turns loyal users into churn risks — even if they like the products.

✅ What you can improve?

Send pre-renewal reminders with clear pricing
Make pause, skip, and cancel options easy to access in the portal
Let customers modify bundles or reorder individual items
Show subscription terms at checkout and in emails

Furniture brand

Weekly CX Intelligence Report

📦 Shipping delays and split-box confusion are driving cancellations and frustration

41% of all support tickets this week mentioned shipping delays, incomplete orders, or back-in-stock wait times — especially for LiftDesk Max.

Common complaints:

Customers discover 3+ week delays after purchase and request to cancel
LiftDesk Max ships in two boxes, but often arrives on different days, causing “missing item” confusion
Some customers ask to pay extra for faster or partial shipments

Ticket #402138 “Just found out this won’t ship until August — please cancel”

📉 Why it matters?

Unclear shipping timelines and staggered deliveries break trust early — driving up cancellations, duplicate tickets, and negative first impressions.

✅ What you can improve?

Show expected ship dates directly on PDP and cart
Add backorder warnings for high-demand SKUs
Clarify “ships in 2 boxes” on relevant products
Offer expedited or split-shipping options when delays occur

Cavalry’s multi-layered brand voice infuses empathy, tone, and language that match your interaction policies, brand personality, and style guide—so replies feel like your team, not a script.

1. Core Intelligence

2. Add tone & empathy

3. Add structure, context & clarity

4.Match your brand style guide, format and voice

Olivia

We are sorry for the delay you are having with your order. I’ve confirmed it failed to deliver on time. A refund in the amount of $15 has been processed to your original payment method.

(The core AI model—where most AI agents stop)

Book a demo

Olivia

I’m really sorry to hear about the delay with your order. I understand how frustrating it can be
when you pay extra for express shipping and it doesn’t arrive on time.😔 A refund in the amount of $15 has been processed to your original
‍payment method.

(Make replies more human by shaping tone, emotion, voice and personality)

Book a demo

Olivia

Hi Kaitlyn,

I’m really sorry to hear about the delay with your dress. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

After calculating the estimated delivery
window of 10/2025, it looks like your order was late. A refund in the amount of $15 has been processed to your original payment method.

If there’s anything else I can help you with,
please let me know!

(Bring human-like clarity with structure and context to make them feel conversational)

Book a demo

Olivia

Hi Kaitlyn,

I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like
your order did indeed miss the estimated
delivery window of Friday,October 20,2024.As
a result,I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!

(Make sure every detail - from phrasing to punctuation to formatting rules respects your brand standards)

Book a demo

Cavalry's multi-layered brand voice matches your interaction policies, brand personality and style guides.

Core Intelligence

We are sorry for the delay you are having with your order. I’ve confirmed it failed to deliver on time. A refund in the amount of $15 has been processed to your original payment method.

The core AI model—where most AI agents stop

1

Add tone, empathy & personality

I’m really sorry to hear about the delay with your order. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔 A refund in the amount of $15 has been processed to your original payment method.

Make replies more human by shaping tone, emotion, voice and personality

2

Add structure, context & clarity

Hi Kaitlyn,

I’m really sorry to hear about the delay with your dress. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

After calculating the estimated delivery window of 10/2025, it looks like your order was late. A refund in the amount of $15 has been processed to your original payment method.

If there’s anything else I can help you with, please let me know!

Bring human-like clarity with structure and context to make them feel conversational

3
‍

Match your brand style guide, format and voice

Hi Kaitlyn,

I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!

Make sure every detail - from phrasing to punctuation to formatting rules respects your brand standards